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Office of the Ombudsman

Office of the Ombudsman

  • About the Office
  • Ombudsman Complaint Process
Office of the Ombudsman
Office of the Ombudsman

Ombudsman Complaint Portal

Step 1 of 7 – Question 1: Complainant Status

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This field is for validation purposes and should be left unchanged.
Please indicate your status. Are you a current student, employee, or faculty of a Texas public institution of higher education? (See TEC Sec 61.003)

You must be a current student employee, faculty, or employee to submit a Statutory Complaint to the Office of Ombudsman under TEC 61.031.
You may send us informal feedback or you can submit a student complaint to the THECB.

List of Institutions of Higher Education as defined by TEC Sec 61.003

Only Texas public Institutions of Higher Education as define in TEC 61.003 are subject to Statutory Complaints to the Office of the Ombudsman under TEC 61.031.
You may send us informal feedback or you can submit a student complaint to the THECB.

Please indicate which statutory provision that you have reason to believe that the institution has failed to comply

Only specific Texas provisions of law are eligible for Statutory Complaints to the Office of the Ombudsman under TEC 61.031.
You may send us informal feedback or you can submit a student complaint to the THECB.

Please note that Texas Education Code Section 51.3525 regarding Diversity, Equity, and Inclusion Initiatives includes several exceptions that are outside the scope of a Statutory Complaint to the Office of the Ombudsman under TEC 61.031. Please review the following list and indicate if your issue includes any of the following exceptions:

Review the Diversity, Equity, and Inclusion Initiatives exceptions below.
  • Course instruction; TEC Section 51.3525(d)
  • Research; TEC Section 51.3525(d)
  • Creative works; TEC Section 51.3525(d)
  • Student organizations; TEC Section 51.3525(d)
  • Guest speakers; TEC Section 51.3525(d)
  • Enhancing student outcomes without regard to race, sex, color, or ethnicity; TEC Section 51.3525(d)
  • Data collection; TEC Section 51.3525(d)
  • Admissions or student recruitment; TEC Section 51.3525(d)
  • Statements used to apply for a grant about first generation, low-income, or underserved students or to certify compliance with antidiscrimination laws; TEC Section 51.3525(c)
  • Statements used to comply with accreditation about first generation, low-income, or underserved students or to certify compliance with antidiscrimination laws; TEC Section 51.3525(c)
  • Approved training in reference to race, color, ethnicity, gender identity, or sexual orientation; TEC Section 51.3525(b)
  • Training for compliance with federal or state law such as EEOC training; TEC Section 51.3525(b)
  • Any activities that are not specifically related to DEI offices, statements, preferences, or training; TEC Section 51.3525(b)
If your issue is possibly covered by one of the exceptions, please review the applicable TEC section and thoroughly address the exception in your submittal in Question 6. Alternatively, you may send us informal feedback or you can submit a student complaint to the THECB
Please provide us your contact information: (Statutory Complaints cannot be submitted anonymously)
Name(Required)
Email(Required)
Same or similar allegations
Does this Complaint make the same or similar allegations or arises out of the same factual situation that has also been filed against the institution, with another state agency, a federal agency, a court, or as an administrative complaint?

You may send us informal feedback or you can submit a student complaint to the THECB.

Notice: False complaints: Please note that an individual who knowingly submits a false complaint shall be held responsible for any investigation costs incurred by the office resulting from the false complaint. The Office may refuse to investigate a future complaint filed by an individual who is found to have knowingly filed a false complaint.
Please describe your complaint in detail. Please specifically state the institution’s failure to comply with the previously identified specific statutory sections. Please include specific facts supporting the allegation, including relevant dates, identifying information regarding the individuals involved, and any supporting evidence in the individual’s possession.
You may upload any additional documentation in PDF format (max 3).
Drop files here or
Accepted file types: pdf, Max. file size: 4 MB, Max. files: 3.

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    THECB, Office of the Ombudsman

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    • Ombudsman Complaint Process